Effective 24 Feb 2025, we will accept returns within 14 days for a full refund or exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

Spoon.ae does not cover the cost of international returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

SHOES

Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.

SWIMWEAR AND LINGERIE

Please try on over underwear for sanitary reasons. Do not remove protective slip.

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment.

INTERNATIONAL

We recommend that you return merchandise to us using a traceable shipping method. Please retain record of your tracking number so that you are able to monitor the progress of the return as it is in route back to us.

INTERNATIONAL

Returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

BEAUTY PRODUCTS

We will accept back beauty products within 30 days provided that they are unused and unopened.

SHIPPING CHARGES

Shipping charges on expedited orders are not refundable.

HOLIDAY RETURNS

During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.

RETURNS SENT IN ERROR

In the event that you have mistakenly returned an item to Spoon that was not purchased from Spoon, please contact Customer Service by email on support@spoon.ae as soon as possible. While we will attempt to assist you with locating and recovering the non-Spoon item, Spoon can not be held responsible for replacing, returning or otherwise compensating you for any non-Spoon items that you may have accidentally sent to us

If you receive an item that is damaged, please contact customer service immediately.